Refund policy

We want you warm and happy with your NØRTHEN vest. If something isn't right, here's how we make it right.

30-day returns

You can return your vest within 30 days of delivery for a refund of the product price. To qualify, the vest needs to be unworn, unwashed and in its original packaging. Please email us before sending anything back so we can give you return instructions.

Faulty or damaged vests

If your vest arrives damaged, or a heating zone doesn't warm up, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund. You won't pay return shipping on a faulty vest.

Before you report a heating problem

The vest runs on your own USB power bank. If it isn't heating, try a fully charged power bank with a 5V/2.4A USB-A output, since a weaker one runs noticeably cooler. Still not heating? Email us and we'll make it right.

Wrong size

Ordered the wrong size? Email us within 30 days of delivery and we'll help you exchange it, as long as the vest is unworn and unwashed. Return shipping for size exchanges is paid by you.

How to start a return

Email [email protected] with your order number, what you'd like (a refund, replacement or exchange) and photos if the vest is damaged. We'll reply within 2 business days with next steps.

Refunds

Once we receive your return, or approve a claim for a faulty vest, we'll refund your original payment method. Refunds are issued through Stripe and usually appear within 5–10 business days, depending on your bank.

Shipping costs

Shipping on orders is free. Return shipping is paid by the customer, unless the vest arrived faulty or we sent you the wrong item.

Lost or late orders

If your tracking hasn't updated in 10 business days, or it shows delivered but you can't find your package, email us and we'll help sort it out.

Contact

Questions about a return? Email [email protected].